Jody Raines

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Social Media Tips: How Much Time Should I Spend on Social Media?

Clients who have accepted the fact that Twitter and Facebook andsocial media marketing, how much time for social media Linkedin are great for business, have asked me how much time they should devote to social media marketing.  It’s a valid question, and one that has more than one answer.

It depends on what your goals are and what you hope to achieve.  Keep in mind that Google has admitted that social media clout is one of the ingredients in their search engine ranking formula, and having your message tweeted by others can briefly have your website listed as number one on Google.

The Internet is a dynamic environment and the old days of optimizing a website and then leaving it for a year just don’t work any longer.  We no longer can say the Internet is changing daily or even hourly –  the content is changing every second as more and more people add to the information that is available online.

If you are not adding your business or brand information to the mix, then it’s tantamount to everyone taking a step forward, and you are standing in the same place.  Even though you didn’t move, you wound up behind everyone else!

So, the first step to determining how much time you should spend on social media marketing is to determine what your goals should be.  What do you hope to achieve using social media?  Are you using social media as a broadcast device?  If so, I can already tell you, it doesn’t matter how much time you spend, you are using it wrong!

One of the things I look at when I evaluate how my client is using social media marketing – and this is a great way to determine whether that so-called “expert” really knows what he or she is doing – is to see if there is a broadcast mentality to what they are sharing, or whether there is true engagement.  I have seen these ‘experts’ with the same message sent multiple times. That’s enough to recognize that they obviously do not understand how to use social media and therefore, I wouldn’t waste any money or time investing in having them help set up a campaign.

Automated programs also are a waste of time.  That’s the same as calling and hoping to get a live person, and then become frustrated with not being able to reach a person. They can actually cause more harm than good in a social media program, and any ‘expert’ who is advocating automating should be burned at the stake!

So, how do you manage your social media and how much time should you invest?

Just as organic optimization takes time, so does your social media program. If done correctly, it will stand the test of time.  Just like “black hat” SEO techniques can have a short upsurge then have dire consequences, so can these ‘quick win’ social media plans.

So, with that being said, here is my recipe for a general social media program:

1. Post a blog at least once a week. Twice a week if possible.

2. Link your blog to your Facebook business page and Twitter and Linkedin profiles.

3. On a daily basis, check into Twitter and send out Tweets for fifteen minutes.  You can break that into three five minute intervals during the day.  You’d be surprised how much useful information you can obtain in those five minutes.

4. Post a question or observation on Facebook on a daily basis.  Ask for input or feedback on a topical issue.  Encourage interaction.  This may take another ten minutes.

5. Daily, review your Linkedin messages and respond. This may take another 5 minutes.

So, all told, excluding the time you took to write your blog, your entire social media program may take thirty minutes a day.  Of course you can spend more time if you’d like.

There are tools that can make monitoring your social media much easier, and we will address these tools in a  future post.

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How much time do you take for your social media program? Where do you focus your social media efforts?  Have you seen an increase in sales based upon your social media efforts?

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Social Media Marketing And Your Online Brand

Jody Raines, social media tools

Social Media tools and your online brand

Your website is only a part of your online campaign for online branding. Granted,an optimized website is the most important component of your online marketing strategy, however even with the most glorious and well thought-out website, you may be missing huge opportunities to support your product, champion your brand and connect with your customers and prospects.

Social media marketing was a “buzzword” that we started to discuss a several years ago.   You may also have heard the terminology “new marketing” or “online marketing” or even “inbound marketing”.  The concept is to create an optimized online presence to help your customers find you and your business.  A lot of the social media “guru’ types talked about “engagement” and there was much nodding of heads.  But the reality is that there is very little engagement happening, even today, because so many companies have opted to run automated campaigns.

I’m not against all automation, but it just does not work for every organization in every situation. Especially in times of high national tension, when the focus is on an earthquake or superstorm, having an automated message about sunny skies is a real disconnect with your audience. The worst thing you can to is have your customers disengage, opt out, and disconnect.   Now, those wonderful social channels have worked against you.

If I had to pick one word to describe the best practices for social media marketing, that word would be responsive.  Not only are we striving for responsive design in websites, but we also should be responsive to our audience and to the societal and cultural changes around us.  If you are responsive, you are creating content that is relevant and that has true appeal to your targeted customers.

A responsive website is one that fluidly re-conforms to the device it is being viewed on.  Newer websites are being created that have this feature built in.  Some of the older websites have both a desktop version and a mobile version.  Without getting too technical, what you want to be sure to do is to present the version that is best viewed on the device that the viewer is using at the time they visit your site.  It makes perfect sense, right?

One of my biggest frustrations is one of the news alert services that I use that sends me a link to an article that I want to read.  When I click on the link, I’m taken to a general page that may or may not contain the article.   Eventually, I stop clicking on the link and ignore the alert.  I may even unsubscribe from the alert.  This is no different than putting the wrong terminology or advertising or teaser to an article, then sending the reader to a site that is so general, they get turned off. Social media is an awesome tool to drive traffic to your site – just be sure that the link is truly the target of the tweet or Facebook post.  Otherwise, you will lose customers.

When it comes to internet branding and social media optimization, the rules for marketing have changed, and without a social media presence, you will be a dinosaur.  Customers are searching and researching using the Internet. There is an entire generation that is growing up in a world where using Google is second nature to find answers.  The changes that search engines have gone through are taken in stride, and adopted readily.   To be sure that your online brand is being appropriately represented in today’s informational society means you have to be relevent and  you have to be present. That includes social media.   The old excuse that your customers don’t use social media is becoming tired and inaccurate.  Your customers use social media, and they use it every day. They may be checking their email first thing in the morning, which includes their Facebook statuses and their friend’s updates.  The way we communicate is much more fluid, more rapid and most likely, online.

Be aware of derogatory messages about your brand and be responsive.   Don’t hide from critical reviews, but address them with equally positive reviews from your customers.

Social media marketing, is first social, second media, and third marketing.  Keeping this in perspective will go a long way to your successful online branding and internet marketing campaign.

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Social Media Marketing Tips: How To Optimize Your Blog

Social media marketing and website optimization are dependentBlogging social media upon adding content on an ongoing basis. Business blogging is a part of social media marketing where you can add dynamic keyword-rich content to a website.  Assuming that the blog is part of the website, the blog can be a forum to express ideas, philosophies and share information.

Understanding the power of a blog includes making the commitment to use the blog in a way that it adds value to the website.  Simply having a blog that is dormant does not add interest or value.

Many businesses make the mistake of having a blog, but then underutilize it.  Here are three key blogging best practices that can help power your blog and help to optimize it’s value to your Internet marketing program and your website:

1. Blog often.

If you have a blog and you aren’t adding to it, it’s not really a blog.  Blogs are meant to be living, breathing and dynamic content for your website.  If you haven’t yet made the commitment, you really should blog at least once a week.  Obviously if you can blog more, then you have more opportunities to connect with a potential customer.

2. Use keywords.

If you write for your blog without considering keywords in your content, you are missing a huge opportunity.  Determing which keywords are effective and then weaving them into your articles can help your blog be discovered in Google searches.  Using the Google keyword tool is a free way to evaluate keywords.  Another trick is to use Google Analytics to evaluate how people are finding your website in order to focus on those topics.

3. Don’t sell.

Blogs add the  most value to the website, when they complement the site, but are not sales oriented.  Don’t make the mistake of using your blog just to pitch your products.  Share information, thoughts, lists, ideas on topics that could potentially be of interest to your customers. By sharing information, you position yourself as an expert and a go-to source.

If you follow these best practices for blogging, be sure to stick to them. Like starting an exercise program or a diet, it’s only as effective as your commitment.

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Small Business – Hard Lesson: What You Need To Know About SEO

Cost of SEOYour SEO expert may be killing your business.   Recently I’ve been receiving calls from friends and potential clients who have been referred to me for help or advice.  In most of these cases, I am seeing a similar situation.  There is a trend among small businesses to attempt to improve their business by hiring someone who has presented to them a rationale to “improve their SEO”.   Most small business owners are adept at understanding their offer and their customer.  They are not necessarily website experts, and when presented with a compelling marketing case to improve their website, they feel that they are embracing new technology.   Especially if the website has been static for a long time, the buzzwords and inexperience in social media may entice the small business owner to agree to pay an “SEO” to “get me to the top of Google”.

First rule of thumb – anyone who wants your business and who promised to “optimize” to “make you number one on Google” is someone to be wary of.   Not because having a high ranking on Google is not a good thing – it is a good thing, generally.  What I object to is the charletan who sells a bill of goods about optimizing your website without any regard to who your customer is and how your customer shops, and most importantly, what would be the best type of business for you?

I think it may be clearer if I share some examples.   Recently I was approached by a company that offers office furniture for business.  The gentleman who owns the company was concerned because he recently spent “a ton of money” with an SEO company to optimize his website.   His concern stems from the fact that before the optimization, he would recieve phone calls.  Now, his phone does not ring at all.

Whether the website is coming up at the “top” of a search is irrelevant if it does not result in improved business.

The gentleman learned a lesson the hard way.   The first mistake that was made was when the SEO (and I use that term loosely) told him that he had to completely re-do the website.

Second rule of thumb – if anyone comes in and tells you that they have to completely re-do your website, ask them why?  What are they seeing that makes it important to rip apart what is there to create something new?  If the website was built in an old technology,  or had un-indexible content, that is a valid reason to re-do the website.  However, care should be taken to preserve the SEO or any inbound links or references to the URLs of the existing site.  If the web designer does not give a clear reason, then beware!  Unfortunately, sometimes a web designer wants to re-design a website simply to bump up the amount that you will wind up paying over time.

Another reason you may wind up creating a new website is that you were with a service and no longer want to utilize the service.  Some franchised web companies will get business by suggesting that they specialize in a specific business market, for example, there is one that I can think of that supposedly specialized in day spas.  Another that I can think of specialized in real estate.  A third ostensibly is expert with legal websites.  Is there an advantage of going with an organization that has done a done of websites in your industry?  Yes and no.   The advantage is that they probably have done some research and know what keywords to pursue.  The disadvantage is that they have done some research and know what keywords to pursue – and they have done the same research and keywords for every other client in the same industry.  So, your website will not be unique, your keywords will be the same as everyone else’s, and you will wind up with a formula site and a high probability of being penalized by the search engines for duplicate content.

One scam I saw recently was a human resources firm that hired a company to “optimize” their website.  The optimization agency only charges if they obtain first place ranking on Google for keywords that the client suggests.   It’s not hard to see what could potentially be wrong with this picture.  I happend to have visibility into the analytics, and sure enough, there was a ton of traffic when the agency started up.  Ironically none of the traffic was from the trade area that the hr company draws from.   Will they be paying for this optimization, you bet!  But the price will not only be paying for placement, it will also be in lost business from true prospects who may find the company through organic search.

If there is a lesson to be learned, it’s that there are no shortcuts.  Or perhaps, there are shortcuts if you know the right way, and they consist of doing the right steps, and not trying to ‘scam’ the system.  Now that Hummingbird and symantic search have become the norm, it’s not as easly to stuff an article with keywords, or to pay for backlinks to your articles. That can and will be used against you.  Instead, the important steps to creating a well rounded, content rich website remain doing things the right way.

 

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Social Media Marketing And Inbound Marketing Trends For 2014

Social Media Trends, Social Marketing TrendsWant your online marketing to be a Knock Out?

Internet marketing trends continue to evolve and as we enter the new calendar year we evaluate what the Internet marketing trends will be, and what the impact will be on social media marketing or inbound marketing.  Some of the changes we are tracking will have great impact on the way we communicate using the Internet.

  1. Semantic Search Yields Improved Results. The world of Google and search changed with the introduction of Hummingbird and the birth of semantic search.  What this means is that search is more intelligent and adaptive.  The old days of matching specific keywords for “optimized search” results are hopefully dead.  Long live the new SEO and semantic search results.  With a more intelligent and personalized result, the old days of ‘gaming’ the search engines are hopefully over.  A new dawn of improved search results will dictate that websites become more serious about improved and helpful content.  If the information is simply ‘marketing pablum’ with keywords sprinkled through the text, it will no longer garner top placement or search engine rankings.
  2. Mobile’s Influence On Responsive Web Design And Marketing. It still amazes me when I am searching for a company or service or product on my mobile device and the result is difficult to read or evaluate.  More and more, mobile has become the way we find what we are looking for, and if your website is not mobile enabled, you will be knocked out of the game.  Google Webmaster Tools even offers some best practices for mobile websites.  This past Holiday season, statistics show that over 25% of online purchasing was done on a mobile device.  With the increasing number of transactions and searches being performed on mobile devices, mobile responsive web design will be a huge factor for online marketing success moving forward.
  3. Social Video, Real Time Increase In Offers And Adoption.  Google+ was revolutionary with the Hangout and Hangouts On Air platforms. Integrating with YouTube (the #2 search engine) makes G+ Hangouts an important tool for 2014 and beyond.  Many traditionally audio podcasts have made the transition to video.   In fact, video production and embedding have become relatively easy.  There are tremendous advances in editing software that makes video production more attainable for the general population.   Apple has proven that you can use an iPhone as an all in one video capture and editing platform for creating surprisingly professional results.
  4. Wearable Technology And The Dick Tracy Era. Wearing your heart on a sleeve will take a back seat to wearing your phone on your wrist.  Jewelers who lamented the fact that no one wears watches any more are now excited about trends in wristwear that incorporate technology.  Whether it’s a watch that monitors your phone messages or records video or monitors your exercise, the way that we will communicate in the future is making great changes.  Google glass has had it’s blips and false starts, but generally its an exciting new technology.  At $1500 a pop, people have to wait to get an invitation to even line up to purchase the device.  Seems a bit expensive to have glasses that take pictures or record video, and perhaps the early adopters are reluctant to share the Emperor’s clothing scenario, but it’s definitely a trend to watch.
  5. Business Networking Expanded.  In the age of Linkedin, Quora, Google Plus and other networks that have a business edge, the importance of business networking, both online and in person has been escalated.  No longer can a company grow without a network of evangelists.  Brand evangelists will do the job of spreading the word better and faster and with greater credibility than the company can through advertising or other methods.
  6. Consolidation of Social Platforms. As social media platforms evolve, there is a tendency for them to become more and more similar.  When LinkedIn and Facebook added a Twitter-like stream, then when Twitter added a new improved Facebook-like wall the fuzzy differentiation became even more diffuse.  As Google+ and Facebook vie for social dominance with the newer entries like Pinterest and Jelly, the delineation will become blurred, and the fast pace of absorbing the newer, successful social channels will increase.  The good news is that the same skills for engagement and sharing social content that have helped to develop associations in the past will continue to be important, and those who have mastered the ability to identify and connect with influencers will continue to have success.
  7. Analytical Information Gains Importance. Does your social media program work?  How would you know.  Identifying measurable goals then finding a way to determine progress towards those goals will be the lifeblood of any social media program.  If a company is involved in social media, it’s not to say that every tweet or post or like has to be a contrived part of a plan, however the messaging and momentum should be consistent, especially in organizations where there could be more than one voice for the company.
  8. Sharing is the New SEO.  While Facebook celebrates its tenth birthday, social media and the era of engagement and sharing has blossomed and in some cases, social sharing has greater credibility than the old formula for inbound links.  The age of semantic marketing, of creating content that is meaningful and not just a mish mosh of keywords has begun.  For your web presence to be important, you must contribute and those contributions must be recognized by third parties. To the extent that you are tweeting or “liking” or “plussing” or being Best Call To Action Ideastweeted, liked or plussed, that is the way your authority and web presence will grow.
  9. Demands for Privacy Escalate. (The Downfall of Big Data).  Eric Snowden may have brought new focus to this issue, but it was there before the NSA backlash began.  In fact, there have been waves of people proclaiming loudly that they are leaving Facebook due to concerns about privacy, only to be  lured back and lulled into ambivalence by the comforting presence of their peers.  Just because other people are doing it, does not make it save and more and more the call for the opportunity to hide or block information has become louder and more strident.
  10. Accountability Of Individuals. (Reductions in Cyber threats, anonymous trolls, spam) Recently Google made a rather bold change in they way comments on YouTube videos are posted.  The comments are linked to a Google account and appear on Google+.  The anonymous troll who used to post derogatory and inflammatory comments is limited to a greater extent than ever before.  Whether the individual tries to obscure his or her identity or creates pseudonyms, the fact is that this is getting harder and more difficult than ever before.  Perhaps by making individuals accountable for their actions and words, we can begin to put a stop to cyber threats and online harassment.  Then again, if the person is truly “off their rocker”,  its evident by their posts.  Well, more appropriately clear to everyone except the perpetrator… The good news is that the public is demanding great accountability of organizations and individuals, and decrying those cowards who troll the Internet with the intent to do harm.

Have you identified additional trends? I’d love to hear about them and learn your thoughts – please share you ideas with whether you agree (or disagree) with these trends, and also whether you feel that there are even greater waves of change coming?

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